FAQ

Q. WHAT DO I NEED TO BRING FOR MY APPOINTMENT?

A. You will need to bring your referral and any radiology (X-rays, CT Scans, Ultrasounds or MRIs), together with any relevant information from previous doctors or allied health professionals. The more information you bring to your appointment, the better your Arcadian Specialist is able to discuss with you your clinical condition and treatment options.

 

Q. WHY DO I NEED A REFERRAL?

A. You need to bring a current referral to enable your consultation fee to be claimed through Medicare. This is a requirement of Medicare and consequently your health fund and your insurer. Medicare stipulates that a referral from a general practitioner covers your visits for 12 months and a referral from a specialist doctor lasts for 3 months.

 

Q. WHAT SHOULD I WEAR TO MY APPOINTMENT?

A. The Arcadian Specialist will need to examine the area of your body you are referred to them about. For example if you are female and seeing an Arcadian Specialist for your shoulder, consider wearing something such as a sleeveless shirt or a singlet underneath your shirt that you can leave on whilst your shoulder is being examined. 

Q. WILL I NEED AN MRI AT MY APPOINTMENT?

A. When you book your appointment, it is more than likely you will need to have further investigations such as an MRI. Please keep in mind that it is not easy to book an MRI at short notice, and it could potentially take a week or two to arrange an MRI or other significant investigations. Consequently, if you feel this may be an issue for you, please ensure that you mention it to the Arcadian team.

 

Q. WILL I NEED AN X-RAY BEFORE MY APPOINTMENT?

A. This is a commonly asked question by many patients and the answer is typically yes, you will need an X-ray prior to your appointment with The Arcadian Specialist and any subsequent appointments. You will be notified by the Arcadian team if an X-ray is required on the day of your appointment.

 

Q. WHAT HOSPITALS DO the arcadian specialists OPERATE AT?

A. Arcadian Specialists operate exclusively at the Brisbane Private Hospital.

Q. WHAT TIME WILL I ARRIVE FOR MY SCHEDULED SURGERY?

A. You will be provided with an admission time 2 days prior to your surgery. The hospital will coordinate with Arcadian of the arrival and fasting times for your admission. You will be notified by the Arcadian team in relation to your admission and fasting times. You may also receive a telephone call from the Brisbane Private Hospital admissions department to ask you some questions and confirm your admission for surgery.

Q. WHEN WILL I GO HOME AFTER MY SURGERY?

A. Typically, most procedures performed by Arcadian Specialists are either day surgery or require 1 to 2 nights admission in the hospital. You will be advised of your hospital admission time by the Arcadian team, once the surgery has been discussed with you by your Arcadian Specialist. Almost all of Arcadian’s patients will see a physiotherapist or a hand therapist the next day, and discharge is usually around 11am. The Arcadian Specialist will also come and see you the next day after your operation on the ward. Before being discharged from the hospital, the nursing staff on the ward will change your dressings and collect your pain relief medication from the pharmacy on your behalf. You will be provided with an envelope with your appointments to return to see your Arcadian Specialist for your postoperative care.

 
 

Q. CAN I SEE the doctors at arcadian WITHOUT A REFERRAL?

A. You can see an Arcadian Specialist without a doctor’s referral, however by law, you will not be able to claim a rebate from Medicare or your private health insurer without a current referral.

Q. CAN I GET MY DOCTOR TO BACK DATE A REFERRAL AFTER I SEE an arcadian specialist?

A. No, your referral must be current at the time of the consultation with The Arcadian Specialist.

Q. HOW CAN I PAY FOR MY CONSULTATION?

A. Full payment is required at the time of your consultation. You will be issued with a receipt following your payment which you can utilise to obtain your rebate through Medicare. Arcadian has EFTPOS facilities available for credit card and debit card transactions. You can also pay by cheque or cash. A direct deposit EFT facility is not available in the practice.

Q. ESTIMATE OF FEES?

A. Prior to your surgery you will be provided with a surgery information pack which will include a letter detailing your admission, a consent form for you to sign, and an estimate of fees. Please note this information may not be provided if an emergency procedure is needed, or if you are directly admitted to the hospital. The Arcadian team are able to provide you with a fee estimate prior to your surgery. Information will also be provided to you relating to your anaesthetic and assistant fees cost together with the hospital stay. A contact for these parties is included in your surgery information pack for you to make your own enquiries.

Q. DO I NEED TO SHAVE OR WAX BEFORE MY OPERATION?

A. No, it is preferred you do not shave or wax before your surgery, you may find that the admission team at the hospital or nurse may shave the operative site if the Arcadian Specialist requires. It is important to keep the site of surgery free from scratches and abrasions. Skin health is very important to your surgery and abrasions, cuts or pimples may cause for your surgery to be cancelled.

Q. CAN I WEAR DEODORANT UNDER MY ARMS ON THE DAY OF SURGERY?

A. No, please avoid using deodorant, perfume or moisturisers the morning of your surgery.

Q. DO I NEED TO REMOVE MY NAIL POLISH FROM MY FINGERNAILS OR TOENAILS?

A. It would be preferable if you could remove all nail polish before admission.

Q. WHAT CLOTHES SHOULD I WEAR TO HOSPITAL?

A. It is best to avoid button up clothing or shoes with complicated laces or buckles. Slide on shoes and slip on clothing that is comfortable and easy to wear is ideal.

 
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Q. WHERE DO I ARRIVE ON THE DAY OF MY OPERATION?

A. Please present to the main admissions counter at the front entrance of Brisbane Private Hospital.

Q. WHAT DO I DO IF I THINK MY WOUND MIGHT BE INFECTED?

A. Infection is extremely rare; however, it can happen. Please contact the emergency number immediately on the telephone numbers provided by the Arcadian team if you feel that you have an infection.

Q. WHAT DO I DO IF I NEED FURTHER PAIN MEDICATION?

A. If you require further post-operative pain management support than what has been dispensed by the discharging anaesthetist, it is usually best to contact your general practitioner in the first week of discharge. You can also contact the Arcadian team and they will be able to assist you.

Q. WILL I NEED A PHYSIOTHERAPIST OR HAND THERAPIST POST-SURGERY?

A. Most shoulder, elbow and lower limb conditions will require a physiotherapist to care for you, in conjunction with The Arcadian Specialist. Hand therapy will also made be available to hand and wrist patients. It is very important these appointments are kept and your rehabilitation program is followed.

Q. WILL I REQUIRE ANTIBIOTIC COVER FOR DENTAL TREATMENT FOLLOWING MY SURGERY?

A. Not typically, however can you please advise your Arcadian Specialist or reception team, if you are undergoing any dental treatment or have other medical conditions that need additional care or consideration.

Q. CAN I FLY FOLLOWING MY OPERATION?

A. Yes, you can fly the day following your surgery, however Arcadian recommends that you don’t plan for any long-distance travel in the first few days after your surgery as you may be a little nauseous or sore following the operation. You will need to obtain a Fit to Fly Certificate from the ward nursing staff on your discharge. Please keep in mind that there is an increased risk of DVT following any surgical procedure, especially if flying. If you are at risk of a DVT, please notify the Arcadian team and we can arrange for some stockings to be provided to you whilst travelling.

Q. CAN I DRIVE AFTER MY SURGERY?

A. This is highly dependent on the type of surgery and type of condition that you have. It is important to discuss your ability to drive with your Arcadian Specialist at your consultation prior to your operation.

Q. DO I NEED TO STOP TAKING MY VITAMINS AND SUPPLEMENTS?

A. No, Arcadian is happy for you to continue taking vitamins, however if you do need clarification, please do not hesitate to clarify this with the Arcadian team, prior to your surgery.